Shipping Policy

Effective Date: July 27, 2025
Business Name: Print And Signs Lab
Website: https://printandsignslab.com.au
Email: info@printandsignslab.com.au

1. Overview

At Print And Signs Lab, we offer printing and signage solutions made to order. As we do not support direct online purchases, all orders are processed after an enquiry and manual confirmation. Shipping details and costs are discussed during this process.

2. Order Process

  • Customers are required to send an enquiry using our “Enquire Now” form or by contacting us directly.
  • Once we receive your enquiry, we will contact you to confirm specifications, timelines, and pricing.
  • After confirmation, production begins and a shipping method is agreed upon based on your location and delivery preference.

3. Delivery Areas

We currently offer delivery across:

  • Greater Sydney & NSW regions
  • Other locations across Australia (depending on order type and size – subject to discussion)

For large signage or on-site installations, we also provide local delivery and installation services.

4. Shipping Timeframes

Shipping time depends on:

  • Product type and complexity (e.g., custom 3D signs or large banners)
  • Quantity
  • Delivery location

Typical delivery estimates:

  • Standard Products: 3–7 business days
  • Custom Signage & Bulk Orders: 7–14 business days
  • On-site Installation: Scheduled based on mutual availability

We always provide estimated timelines during confirmation.

5. Shipping Charges

Shipping costs vary based on:

  • Product size and weight
  • Delivery location
  • Delivery speed and service selected

All shipping costs will be clearly communicated and confirmed before dispatch. In some cases, free local delivery or pick-up options may be available.

6. Tracking and Delivery

Once your order is dispatched:

  • We may provide a tracking number (for couriered items)
  • For local deliveries or installations, we will coordinate the delivery schedule with you directly

7. Damaged or Delayed Deliveries

If you receive an item that appears damaged or is significantly delayed:

  • Contact us immediately at info@printandsignslab.com.au
  • We will work with the courier or delivery partner to resolve the issue as quickly as possible

8. Need Help?

If you have any questions about shipping, delivery, or special handling requirements, please contact:

📧 info@printandsignslab.com.au
📍 Annangrove Road, Rouse Hill, NSW 2155