Refund & Return Policy
Effective Date: July 27, 2025
Business Name: Print And Signs Lab
Website: https://printandsignslab.com.au
Email: info@printandsignslab.com.au
1. Overview
At Print And Signs Lab, all of our products are custom-made to order, based on client specifications. Due to the personalised nature of our printing and signage services, we do not accept returns or offer refunds once production has begun, unless the product is damaged or incorrect due to our error.
2. Eligibility for Refund or Replacement
A refund or replacement may be provided only under the following conditions:
- The product received is significantly different from the approved artwork or confirmed order
- The product is damaged during transit
- There is a manufacturing defect or printing issue caused by us
To be eligible, you must:
- Notify us within 48 hours of receiving the item
- Provide clear photos of the product and packaging
- Share your order or job reference details
3. Non-Refundable Items
We do not offer refunds or returns for:
- Change of mind after order confirmation
- Errors in artwork provided by the customer
- Delays caused by courier services or third-party delivery agents (we’ll assist where possible)
- Customised or personalised items that have already gone into production
4. Cancellations
Orders can only be cancelled before production starts. Once we begin printing or fabrication, the order cannot be cancelled or refunded.
If you need to cancel an order, please contact us as soon as possible at:
📧 info@printandsignslab.com.au
5. Our Commitment
We are committed to ensuring client satisfaction and quality. If there is any issue with your order, we’ll do our best to find a fair solution, whether that be reprinting, correcting the mistake, or offering a partial credit where applicable.
6. Contact Us
For refund or return-related queries, please get in touch at:
📧 info@printandsignslab.com.au
📍 Annangrove Road, Rouse Hill, NSW 2155